Management Services
Tenant Selection
Our team go that "Extra Mile" to match the right people with the
right home. Our Property Management Team is completely dedicated to securing
the very best tenant for your investment property. It is not enough for us to
know that your tenant is capable of paying their rent on time. Our thorough
screening process ensures that the chosen tenant meets all your expectations
as an investor. We ensure that they have stable employment and that they have
the ability, and desire to maintain your property at a high standard. We also
ensure that all prospective tenants undergo complete reference checks.
Agreement Preparation
After the tenant has been "screened" and selected, the Pretti
Property Management Team will immediately seek your final Approval before preparing
the necessary Residential Tenancy Agreement documentation. Our primary
concern at this stage is to ensure that your rights as an investor are fully
protected. Therefore, Our team is fully conversant in all related legal
matters, and will thus ensure that the Residential Tenancy Agreement and the
Lodgement of the Rental Bond is completed accurately and efficiently, prior
to the tenant been given keys. Bond lodgement is then forwarded to the Rental
Bond Board to be held on the agents behalf.
Inspections
The Team knows the importance of inspections, being carried out on your
property investment, they do drive by inspections as well as thorough
periodical inspections to ensure your property is maintained.
Initial Inspections
To protect your investment, Pretti Real Estate will conduct a thorough
condition report prior to the signing of the "Residential Tenancy
Agreement". If so instructed, our team will compile photographic records
of the property to be used as a reference during the tenancy period. The
Initial Inspection report and photos will be referred to at the end of the
tenancy to guarantee that the distribution of Rental Bond is fair and
accurate.
Periodical Inspections
Annually or bi-annually inspections of your property keep you informed on
the condition of your investment. Each visit is documented and may also
include additional photographic records. You are welcome to accompany us on a
periodical inspection.
Pre-vacating Inspections
Termination of a tenancy can often be a trying time for investors. At
Pretti Real Estate we prefer to view the property prior to the tenant moving out. Our pre-vacating inspection ensures
that suitable access and inspection times can be arranged. It allows us to
re-evaluate rental value, and to adjust in accordance with local market
values. It also gives you plenty of time to consider any necessary renovation
or maintenance tasks that may be needed prior to new tenancy.
It allows us to speak with the tenant, to address any repairs or maintenance
which can be sorted out prior to the Final inspection.
Final Inspection
The final inspection is conducted thoroughly with the tenant, investor and agent present.
The initial inspection report is compared with the final inspection, to determine the amount of bond to be refunded, if any.
.
Collecting Rent
Pretti Real Estate give tenants no excuse when it comes to prompt and
regular rent payment. All our tenants
are supplied with a B Pay Card and they may use telephone banking or the
internet to ensure consistent payment. Payments may also be paid by EFTOS
through our office.
Monitoring Arrears
Tenants in arrears are contacted by our team everyday for the first five
days. If arrangements have not been made by this time, the tenants will be
issued with an initial warning letter. Failing this, tenants will be
contacted on a daily basis and will be issued with a Termination Notice on
the 15th day of arrears. If the tenant falls beyond 15 days, in such situations, a
tribunal order will be made to recover the rental arrears and any other
monies owing by the tenant. We will not hesitate to protect your rights and
service your interest.
Maintaining Your Investment Property
Like any Asset, an investment property requires periodic maintenance, and
experienced property owners are using this time to protect their investment.
Regular maintenance of rental properties is essential in order to maintain
the value of an investment, both in terms of the capital value and the rental
returns.
If left unattended, property repairs and maintenance can eat a sizeable hole
into your annual returns. Pretti Real Estate knows how important it is to
keep on top of all maintenance issues. As a result, our team maintains a
strong and close relationship with tenants, making sure that all repairs are
fulfilled to your instructions.
You have every right to expect that emergency repairs and essential
services are attended to as soon as possible, and we make sure that those
expectations are met.
All maintenance and repairs are on our computer system, upon completion of work,
invoices are approved for payment. Repair invoices are debited against rent
monies held in trust on your behalf. All paid invoices are enclosed with your monthly
Rental Statements for your reference.
Outgoings
Our Management Agency Agreement ensures that an arrangement can be made to
pay all standard property outgoings from your rental statement. Council
Rates, Water Rates, Strata Levies, Insurance are included in this category to
take the hassle out of paying your bills.
Rent Review
Reviewing Rent to get the absolute most from your investment often means
getting the highest rent for your property, Our team will constantly monitor
market fluctuations and values, taking into account similar properties in
your area, general condition and property maintenance and local vacancy
rates. As we treat each property and each person individually, we will also
consult with you, discussion the quality of the tenant and the length of tenancy
before suggesting a justified increase in rent.
Tenancy Management
It's our experience that the best way to protect the interests of our
investors is to have a strong relationship with our tenants. As such we make
sure to keep tenants informed of their rights under the Residential Tenancy
Agreement.
Accounting
To ensure that you are kept up to date of the state of you investment.
Pretti Real Estate will provide you with a detailed monthly statement
outlining the previous rent period, collected rent and any transactions made
(ie repairs, outgoings). All rent monies can be electronically deposited into
the account of your choice for maximum ease and convenience.
Disputes
Our company policy and approach to disputes is one of prevention, rather
than cure. We, at Pretti Real Estate, pride ourselves on our strong
communications skills, and believe the open and honest approach throughout the
entire tenancy is usually enough to keep disputes, at a bare minimum.
However, we also know that disputes can arise in respect of Property
Management, and we therefore provide our clients with full support during the
resolution process. If a dispute can not be resolved through negotiation, the
Pretti Team, will immediately act to ensure that your case is fully
documented before proceeding to the Residential Tenancies Tribunal hearing.
This will include photographs for Bond disputes, or detailed rental market
comparisons in the case of a rental increase. Residential Tenancy Tribunal
hearings are always carried out with fully experienced staff.
Annual Statement
To assist you with taxation issues and accounting, Pretti's Management
Team will prepare and provide you with an annual Financial Report at the end
of the Financial Year.
Legal and Insurance
As we previously stated, the Pretti Team is fully conversant with all
legal aspect and requirements related to your investment property. We will
make sure that your property and residential tenancy agreement is compliant
with all government legislation.
We know the importance of Insurance, when it comes to investment property,
not only building and household insurance is essential to an investment
property, so is Landlord Protection insurance, which will cover you for
rental loss, and in some cases malicious damage. In today's everchanging
market, Landlord Protection insurance is a must.
|
